We are committed to protecting your privacy and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the Act).
We may store personal information on computer databases and/or in hard copy, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information.
We may also engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, or use facilities located overseas to provide us with services.
We will take reasonable steps to keep any personal information that we hold about you secure from misuse, interference and loss, and from unauthorised access, modification or disclosure as required by the Act.
However, except to the extent that liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
Our websites and social media pages (and other materials we provide to you) may contain links to third party websites. The operators of those websites may have privacy policies and practices which differ from our own. We are not responsible for the content of any external website or the privacy practices of any third party.
Some information that you post to parts of our website or to our social media pages may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
We may use this passively collected usage information for a variety of purposes, including customising and improving our websites and services. Certain aspects of our websites and services require this information to function and may not be available if this information is not collected.
When you use our Consumer Information Service we may ask for you to provide certain personal information in order for us to respond to your query. For example, we may request your phone number so that we can contact you once we have an answer to your query. Some queries may require us to disclose your personal information to third parties, for example food safety testing labs.
If your query requires us to collect health information or other sensitive information about you, we will only do so if we have your consent and if the sensitive information is reasonably necessary for us to deal with your query. We will only use and disclose this information with your consent, or for other purposes if we are authorised or required to do so by law.
We will handle any health information that we collect about you in accordance with applicable laws.
When you enter a competition, promotion or trade incentive conducted by us, we will use the personal information you provide to us for the purpose of administering the competition, promotion or trade incentive.
We may also store the information that you provide to us for the competition, promotion or trade incentive on our customer information database for use for promotional, marketing and product development purposes in relation to any of our products or services.
The Food 4 Thought program, magazine and mailing list is operated by us, together a number of other businesses. More information about the other businesses that are involved in the Food 4 Thought program can be found on the Food 4 Thought website at www.f4t.com.au
If you consented to receiving marketing materials when you subscribed to the Food 4 Thought mailing list, we may send you marketing materials (including electronic messages) about our products and services and those of the third party businesses that are involved in the Food 4 Thought program.
We may share personal information that we have collected about you through your membership of the Food 4 Thought program with the third party businesses that are involved in the Food 4 Thought program for direct marketing purposes. The information that we share with those third party businesses may include your name, contact details and product preferences.